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What Is A Brand Ambassador And What Do They Do?

What is a brand ambassador - A brand ambassador is chosen by a corporation to be the "face" of the brand. Ideally, the applicant is a tastemaker in their communities and should intend to sell the brand through existing networks and contacts through word-of-mouth marketing strategies (i.e. referring friends, posting about the brand online, etc.).

A brand ambassador will also represent her employer at special events, where she may provide product demos or distribute sample items.

What Does A Brand Ambassador Do?

Brand ambassadors are the faces that are popularly identified with the brand, and they are responsible for building and maintaining their own image in accordance with their employer's values and beliefs. Many brand ambassadors are required to maintain a continuous presence on many social media platforms, write or blog about the brand or product, and attend product launches or other brand-related events.

Brand ambassadors must be skilled communicators with the capacity to network like a pro. Brand ambassadors are frequently called upon to maintain the relationship between the brand and the client, as well as the brand and its partners or associate brands. The primary purpose of a brand ambassador is to promote brand recognition and sales by doing things like:

  • Positively promoting the company through behavior and manner in a variety of contexts
  • collaborating and aiding in the development of material (blogs, posts, reviews, product promotion)
  • Using word-of-mouth marketing to naturally increase brand recognition
  • Using social media to promote the company
  • Participating in product and event marketing initiatives such as launches and demos
  • Communicating with customers about product feedback and soliciting ideas
  • Being a product specialist and opinion leader

Why You Should Employ A Brand Ambassador?

Almost every employee has a sizable professional network in this digital and social age. Aside from that, whether CEOs realize it or not, many people are already talking about your firm.

Between social media, email, and other services, B2B personnel have a large number of individuals with whom they may communicate and who they have rapport and trust.

The key is rapport, trust, or influence — whatever you choose to call it.

These are the currencies of business: the more trust and influence you have over someone, the more probable it is that you will gain their business. This is what a brand ambassador is worth.

Your workers' ties with their networks – which most likely include future customers, prospects, and hiring – are stronger than whatever relationship the individuals in their networks may have with your brand.

Putting in place a brand ambassador program allows you to capitalize on these relationships for the benefit of both the ambassador and the business.

What Characteristics Define A Good Brand Ambassador?

  • Core social media skills – do they have the essential social media skills to create the content you need that resonates with your brand? Is it possible for them to replicate your brand's experience? Feedback is also important in determining how good a brand ambassador is. Social listening platforms provide this information in real-time.
  • Medium-Large (engaged) audience base – while a high volume of followers is important, it's just as important to understand how engaged their audience is and to ensure they haven’t purchased followers.
  • Cultural fit/professionalism/expertise - Before hiring somebody for the job of brand ambassador, it is critical to properly investigate them. Do the ambassadors have the potential to connect with customers as an extension of your brand? Is their personality compatible with the brand?

How To Become A Brand Ambassador?

There are a few possibilities based on how and with whom you want to promote and engage.

Consider being a brand ambassador for your company. This might be a terrific relationship since you will already be familiar with the internal stakeholders, target audience, and consumers.

It's a win-win scenario for your employer as well, since although employees speaking in favor of their company is fantastic for positive PR, it's also a terrific opportunity to demonstrate to your employer your commitment to the brand! You don't have to be in marketing or sales to be a brand representative; everyone who works for a firm is a brand representative.

If you have a certain brand in mind that you want to work with, it's important to start establishing your own brand by providing relevant content and growing a following on your own social media channels. Brands may approach you to represent them, but keep a lookout for brand jobs such as brand reps, brand ambassadors, or promotional work that you may apply for directly.

Do Ambassadors Get Paid?

Becoming a brand ambassador is a great option for those who are outgoing, sociable, and passionate. According to Indeed, the average income in the United States is $17 per hour and $39,834 per year. 49 percent of brand ambassadors in the United States are pleased with their earnings and believe they make enough money to live on.

It's worth noting that there are many outstanding organizations that pay greater wages and allow brand salespeople to earn $55,000-65,000 per year. As a result, compensation varies depending on the brand you represent.

Brands may use a different technique and compensate their specialists based on the number of promotional materials distributed or leads generated. As a consequence, brand ambassadors who work on commission might make a lot if they bring in a lot of prospects, or they can earn nothing if they don't succeed in growing a client base.


Genuine brand pronouns are brand advocates. Genuine referrals are more trusted by potential candidates and consumers than traditional ads. And because the ambassadors are specialists, potential clients have much more faith in them.

The success of employer branding and recruiting is more dependent than ever on the firm's positive image on social media – and corporate influencers can help.

When businesses use their own personnel as brand ambassadors, they get various benefits. Users are more inclined to trust relatives, friends, and coworkers on social media.

Employee networks help to build trust and reach out to applicants who aren't actively seeking. Furthermore, the staff is already brand gurus. This type of ambassadorial activity can raise knowledge of the organization, which implies that qualified workers are more likely to apply for employment in the company.

About The Authors

Keith Peterson

Keith Peterson - I'm an expert IT marketing professional with over 10 years of experience in various Digital Marketing channels such as SEO (search engine optimization), SEM (search engine marketing), SMO (social media optimization), ORM (online reputation management), PPC (Google Adwords, Bing Adwords), Lead Generation, Adwords campaign management, Blogging (Corporate and Personal), and so on. Web development and design are unquestionably another of my passions. In fast-paced, high-pressure environments, I excel as an SEO Executive, SEO Analyst, SR SEO Analyst, team leader, and digital marketing strategist, efficiently managing multiple projects, prioritizing and meeting tight deadlines, analyzing and solving problems.

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