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The NFL Public Relations Issues

The startling Aaron Hernandez murder investigation and arrest, undoubtedly the biggest sports story of the year, kicked off the 2013 NFL season. The Jonathan Martin/Richie Incognito bullying controversy has disturbed the middle of the season, with charges of racial comments, death threats to families, and potentially even accusations of coercion including coaches who should be in charge of maintaining locker room culture. Not to mention the concussion pandemic, which is a severe, widespread, and ongoing health concern in the NFL. Retired players from the past are suffering from a variety of mental illnesses, which can lead to memory loss, motor skill degradation, depression, and even death, sometimes by suicide.

Accept Responsibility

Accept Responsibility
Accept Responsibility

Until recently, it appeared that the NFL was unwilling to openly acknowledge that retired NFL players were suffering from brain damage as a result of the number of hits they'd suffered during their careers. Many players and NFL staff were eager to point out that Jonathan Martin's abrupt departure from the Miami Dolphins due to alleged extreme bullying was an isolated incident and that it was "part of the game," with Incognito himself stating that it was typical locker-room culture.

Deal With The Issues

Deal with the Issues
Deal with the Issues

After acknowledging responsibility, the NFL must now address the issues head-on. Many of the procedures put in place to address the aforementioned issues, such as player hotlines for reporting bullying, are largely for show and to protect the league in the event that something goes wrong. Rather than being reactive, it may be time for the NFL to take proactive measures to address these concerns.

Whether or not that means adding multiple staff psychologists per team, creating frequent mandatory workshops to address locker room culture, or providing continued education on ways to handle the health problems inherent to being a professional football player, additional efforts need to be made to support the mental and physical health of the league’s players and staff. The league did $9.5 billion in revenue in 2012 – the resources are there.

Communicate In A Timely And Transparent Manner

Communicate in a Timely and Transparent Manner
Communicate in a Timely and Transparent Manner

It took days for the NFL and the Patriots to make a firm statement after Aaron Hernandez was arrested for shooting and killing his friend. Even worse, some of the early quotes failed to mention the victim or the incident — "I've seen a lot of things over 13 years," Tom Brady told Sports Illustrated's Peter King, "and what I've learned is that mental toughness and putting personal agendas aside for what's best for the team matters most... I've moved on." I'm concentrating on my fantastic teammates who are dedicated to helping us win games. The only thing that matters to me is that I win. Nothing will ever stand in the way of that ambition." The league needs to respond more quickly and maintain open channels of communication; perhaps more crisis communications training and a more forthright attitude would be more effective than prefabricated, ambiguous platitudes.

Set A Good Example

Set a Good Example
Set a Good Example

The NFL may claim to be committed to tackling the concussion issue, but its actions do not support this claim. The league is said to be considering a longer schedule with more games, which would cut down on rest and training time in the winter. This season, they've introduced weekly Thursday games, limiting players' recovery time and forcing them back on the field in a deadly sport with only three days' rest, which often includes travel. If the NFL promises it will make changes for the betterment of the league and its players, fans and players need to know that they mean it.

Who Does PR For The NFL?

Brenna Webb is the NFL Network's and NFL.com's public relations coordinator. She promotes and pitches NFL Network and NFL.com programming, content, on-air and online personalities, and executives to national media outlets in her role.

How Do I Contact NFL PR?

Their phone number is 800-635-5300.

How Do I Get NFL Press Credentials?

The NFL's headquarters in New York is in charge of all media-related affairs. Please visit NFLmedia.com to apply for media credentials.

About The Authors

Keith Peterson

Keith Peterson - I'm an expert IT marketing professional with over 10 years of experience in various Digital Marketing channels such as SEO (search engine optimization), SEM (search engine marketing), SMO (social media optimization), ORM (online reputation management), PPC (Google Adwords, Bing Adwords), Lead Generation, Adwords campaign management, Blogging (Corporate and Personal), and so on. Web development and design are unquestionably another of my passions. In fast-paced, high-pressure environments, I excel as an SEO Executive, SEO Analyst, SR SEO Analyst, team leader, and digital marketing strategist, efficiently managing multiple projects, prioritizing and meeting tight deadlines, analyzing and solving problems.

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