I recent read The Last Lecture Randy Pausch. If you haven’t read it yet, grab it. Pausch wrote it with the help of Wall
Street Journal reporter Jeffrey Zaslow shortly before he died of pancreatic cancer on July 25, 2008. It was his way of summing up his life and leaving something to his children.
Rather than talking about his cancer, the book is a meditation on life and has a lot of lessons for us about the art of living. Pausch is particularly astute on how to live out your dreams, seize the moment and be a leader.
I was thinking about all of this in light of the BP disaster where to date there has been a crying lack of leadership and plain communication.
Pausch aptly titles one chapter: “Tell the Truth.” He says, “If I could only give three words of advice, these would be “Tell the truth. If I got three more words, I’d add ‘All the time.’”
That is not only a good principle for living but for companies. As author and PR consultant Alan Caruba recently wrote, “The worst kind of PR person is the one who is so eager to “spin” the story they forget that telling lies always, always, always comes back to bite them and their client.”
The fact is you don’t get away with lying over the long-haul. Not to mention the ethical and moral dilemmas.
Pasuch also reminds us of the importance of apologizing. I love the way he puts it. “Apologies are not pass/fail…When giving an apology, any performance lower than an A really doesn’t cut it.”
I’m sure like me you’ve gotten half-baked apologies that somehow ended up making you feel worse than before the apology. BP and company, as well as the rest of us could learn a lot by adopting Pasuch’s three-part apology strategy.
- Acknowledge that what you did was wrong.
- Acknowledge that you feel bad about the hurt/problem you caused. At minimum in lying you injured someone by not respecting them enough to tell the truth.
- Ask how to make it better. What can you do to correct the problem?
(Full Disclosure: I recently tried this with my husband and it worked like a charm.)
Some other Paushisms:
- “There is more than one way to measure profits and losses. On every level, institutions can and should have a heart.”
- “Rights come with responsibilities….When we’re connected to others, we become better people.”
- “Ask those questions. Just ask them. More often than you’d suspect, the answer you’ll get is, ‘Sure.’”
What are some lessons in life you’ve learned that apply to business? I’d love to hear from you.
June 20th, 2010 at 6:40 pm
Fantastic write-up, successful on the web is straightforward you recently have the right tools!
June 21st, 2010 at 12:33 pm
Thanks for your kind words. I appreciate that.
June 24th, 2010 at 3:51 pm
Great post. I really appreciate the information. You did a good job communicating your message. Keep up the good writing.
June 27th, 2010 at 6:13 pm
Hi .. thanks for the post, i’d love to see more from you
June 30th, 2010 at 5:03 am
Thanks so much for your kind words, Luis. I really appreciate that.
June 30th, 2010 at 7:12 am
Some of the images were not showing correctly but, the website still looks good. I’ve been coming to this site for a few weeks now and i’m very impressed with the content. What is the feed address?
June 30th, 2010 at 9:10 am
Can you let me know what browser you are using and which images aren’t showing correctly? Glad you are finding the content useful. Re feed adress: you’ll see the RSS feed on the B2B PR blog.
June 30th, 2010 at 9:13 am
Alfonzo, glad you are finding the content helpful and thank you for the feedback.